Support

Questions, problems or ideas: email [email protected]. You’ll get a reply from the person who designed the product, usually within a couple of days.

To help sort out a problem quickly, include:

• the product, and for Borealis the firmware version and board shown in the app’s settings;
• what you expected to happen and what happened instead;
• for Borealis, your panels and how you set it up (which smart home app, or the Borealis app).

Borealis

• Setup guide, including what the status light means
• Firmware updates
• FAQ

Lights not appearing in the app? Check that your phone is on the same Wi-Fi network as Borealis, and that the network is 2.4 GHz.

Starting over: hold the button for 10 seconds and release it when the status light blinks fast. See factory reset.

Orders

For an order placed on Tindie, message us through Tindie or by email with your order number.